Frequently Asked Questions
What do I need to use UltraSeps?
UltraSeps requires Adobe Photoshop version CS3 or higher on Windows and Macintosh. Its also 100% compatible with all versions of Photoshop Creative Cloud. Within days of Adobe releasing a new version of Adobe Photoshop Creative Cloud, UltraSeps and the installers are updated to support it.
Will UltraSeps work with Photoshop “Elements”?
No, UltraSeps requires a “full” version of Photoshop.
Photoshop Elements is a hobby level version and not capable of running color separations.
Does UltraSeps work with CorelDraw?
UltraSeps can process files saved from CorelDraw as a PDF or EPS and then brought into Photoshop to be separated. UltraSeps does not run within CorelDraw. Some interesting facts on doing color separations with CorelDRAW can be seen here.
I just purchased UltraSeps and have emailed my Request Number to unlock it. When can I expect my unlock code?
We answer all email including those for unlock requests between 10:00 AM – 6:00 PM Monday – Friday, New York Time. We also check our email on weekends usually at about 10:00 AM. Therefore, if sending your Request Number between those hours, Monday – Friday or prior to 10:00 AM, the unlock code will be issued to you the same day.
If we receive the email after 6:00 PM, the unlock code will be issued the following morning usually by no later than 11:00 AM.
If the request is sent on a Friday evening after 6:00 PM, we’ll reply on Saturday morning. If the request is sent on a Saturday after 10:00 AM, we’ll reply on Sunday morning.
We always get back to you within 24 hours at the latest, usually much sooner. Often within an hour during business hours.
Why is the price of UltraSeps so low?
We simply want to make UltraSeps very affordable to all printers of every size.
What Languages Is UltraSeps Available In?
UltraSeps requires an English version of Photoshop to be installed. We currently have no plans to port UltraSeps into any other language.
There is an easy method to change an installed version of Photoshop to English from another language and then back again.
Why do all the download links say the file is coming from S3.amazonaws.com and not UltraSeps.com?
We use a server at Amazon.com Web Services to serve our files. Its very fast and reliable. In fact, Adobe uses this same service for their Creative Cloud software subscription service.
Can I get a DVD?
We have stopped shipping DVD’s with UltraSeps v2. Since the trial version is the full version of the program and only needs to be unlocked, there isn’t an absolute need for a physical DVD to be shipped. Those who purchase UltraSeps will also be given access to a user page where additional test images, distress filters, updaters, etc. can be downloaded. Additionally, since half of our users are outside the USA, reliable, guaranteed, low-cost shipping is becoming a problem.
Another issue with shipping DVD’s is with Adobe itself as its continually making changes to Photoshop. Plus Apple and Microsoft are releasing new operating systems at an accelerated rate when compared to years ago. Therefore it makes sense to offer UltraSeps as a download only to assure the end user of no issues when attempting to install or use UltraSeps with the latest systems. Having an old DVD hanging around is not a great idea in today’s rapidly changing environment.
What operating system on Windows or Macintosh is required?
UltraSeps requires Windows XP or higher.
Macintosh OS X version 10.5 or higher with Intel Processors (Older Power PC Mac’s are not supported).
Does UltraSeps run on 64 Bit Systems?
Yes, UltraSeps runs on Windows XP, Vista, Windows 7 and Windows 8 in 64 Bit. Photoshop versions CS4 and higher run in 64 bit mode on these systems.
UltraSeps runs in native 64 bit mode on Macintosh. The earliest version of 64 Bit Photoshop is CS5 on Mac.
Does UltraSeps run on older 32 Bit Systems?
Yes, UltraSeps runs on older 32 bit Windows systems.
It also runs with 32 bit versions of Photoshop on Macintosh such as CS2, CS3 & CS4 as long as the Macintosh has an Intel processor.
What kind of technical support do I get?
We offer free technical support answered by the developer of the program for a period of 1 year. The free year of support also includes logging into your system remotely to resolve an issue although this is rarely needed.
If support is required, please do so via email if possible and include a screen shot of any error. Its much easier to address an issue via email as our response can be precise along with the ability to include page links and other information not easily conveyed by telephone. Additionally, since our product is in use globally, time zones become a problem with voice support.
Although we officially include 1 year of free support, we do continue to answer basic questions along with unlock requests beyond the initial year at no cost.
Technical Support does not include how to use Photoshop lessons, teaching an end-user to use UltraSeps or walking an end-user through doing color separations. Please refer to the User Guide or Training Video for complete usage information.
Note: Most all issues can be resolved through the information on the Support Page.
What’s the difference between UltraSeps and QuikSeps Professional?
In a word, plenty. The best way to answer this question is by reading the What’s New Page.
What’s the difference between UltraSeps v2 and UltraSeps?
UltraSeps v2 has been re-engineered, polished and is much easier to use. It also includes features not found in the original release.
I decided to buy UltraSeps, how do I unlock it after my purchase?
After placing your order, send us an email using the same email address used when checking out on the site along with the “Request Number” generated by the program. Also include your name within the email. We’ll respond between 10:00 am – 6:00 pm” New York Time” with your Authorization Number to unlock UltraSeps. If the request is received after 6:00 PM “New York Time”, the unlock code will be issued the following morning.
Full instructions on unlocking UltraSeps can be found here: How To Unlock UltraSeps
Can I install UltraSeps on more than one computer?
Yes. You can request an additional authorization code to permit the use of UltraSeps on a second computer. We do realize at some point you’ll need to install UltraSeps on a newly purchased system which replaces an outdated machine. At that time, simply request an authorization code for the new system.
Can I purchase one copy and use on both Windows and Macintosh?
Yes. With the current software based “Request Number – Authorization Code” system, you can request an authorization code for either Windows or Macintosh. It doesn’t matter to us.
Do I need a special printer?
No. UltraSeps works with any type of inkjet or laser printer. UltraSeps is not “printer dependent” as the user doesn’t “print” with UltraSeps. So the type or brand of printer is of no consequence.
How Long Has UltraSeps v2 Been Around?
UltraSeps v2 is an advanced and more feature rich version of the original UltraSeps released in 2011. The original UltraSeps was based from our QuikSeps Professional application which is still offered. The original version of our software, QuikSeps 1 was released in February of 1999.
Can I Wire The Payment To Your Bank since I Can’t Pay Using A Credit Card Or PayPal?
Unfortunately, we no longer offer wire transfer as a form of receiving payment. If paying by Visa, MasterCard or with the PayPal Option on our site is a problem, then we suggest using Western Union. If you’d like to issue payment via Western Union, contact us via email and we’ll provide final amount, payee name and address.
Can I Return UltraSeps For A Refund?
Since we offer a free trial version to UltraSeps, there’s no logical reason to ask for a refund. Additionally, UltraSeps is software, not a physical product so there’s no way of retuning it. This is standard practice in the software industry and not only our policy. So prior to placing your order, we highly advise downloading and running the fully functional trial version for at least a few days prior to ordering as refund requests will not be processed.
Why Can’t I Print From Photoshop CS5 and higher?
Adobe has removed the halftone output functions from CS5 and most likely all versions going forward. If using CS5+, you’ll need to print the color separations from programs such as Illustrator, CorelDRAW, InDesign, Quark Express, etc. Or, just keep an older version of Photoshop installed for printing.
This is NOT an UltraSeps issue, its a Photoshop issue. Color separation program or not, a user can no longer output halftones directly using Photoshop CS5 or higher if using a RIP. Separations that don’t require Photoshop to set LPI, Angle, etc. such as Index or pre-screened separations using the No RIP functions of UltraSeps can be printed directly Using Photoshop CS5 or higher.
The user guide covers film output process in detail. Consolidated PDF files which document printing are also available HERE to download.
Need more information? Drop us an email!